View Your Health Records on the Patient Portal
The patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.
Patients who are web-enabled may access the portal securely with their username and password. The Patient Portal is an easy way to get in touch with your care team. It is a secure, internet application that allows you to:
- Access visit summaries from each encounter at Community Health Centers (CHC).
- Access personal health information contained within the EHR including information about labs, diagnoses, medications, immunizations, family medical histories, and treating provider.
- Request information such as an appointment with a CHC provider, or reschedule or cancel an existing appointment.
Accessing the Patient Portal
Using a secure username and password, patients can view health information such as their Visit Summary, Labs, and Billing Statements. Patients will also be able to request, reschedule, or cancel an appointment from the patient portal as well as request PHR/PHI.
Having trouble with the patient portal or would like more information about it? Contact support
Frequently Asked Questions
How do I get started?
If you are a new user to the patient portal, before you begin, you will need to set up your account. This painless process is a few short steps and should only take a couple of minutes. Click the link below and follow the directions as listed.
How can I get a Patient Portal account?
All you need is a current email address. At your next appointment, ask a staff member to enroll you in the Patient Portal.
Why should I use the Patient Portal?
Sometimes, it isn’t convenient to call your care team. Other times, you may have a non-urgent question and think an appointment isn’t needed. With the Patient Portal, you can review visit summaries, results, and appointment information on-line at your convenience.
How do I get to the Patient Portal?
A CHC staff member will enroll you and activate you as web-enabled in our system. They will provide you with instructions for how to log on to the patient portal via the Internet. It is as simple as clicking the “login” button and typing the username and password that is provided.
How do I know my health information is safe?
CHC has made significant investments to secure your information. We currently meet all regulatory requirements for the security of our network and data. Information on the Patient Portal is protected as part of your electronic health record.
Can I use the Patient Portal if I have an urgent need?
The portal is to be used for obtaining general information about your healthcare. It is not to be used for urgent questions or emergency situations that require contacting your healthcare team.
Can I sign my whole family up to be enrolled in the CHC Patient Portal program?
Currently, we are enrolling individuals from newborn to the age of 11 and individuals who are 18 years or older.
Is the sign up the same for children and adults?
All that is needed to set up any eligible individual is a current email address. Each account will have a unique user name, so parents of children can use their email address to set up the account or use a separate email of their choice to set up the child account.
What happens if a child has multiple guardians that need access to a child’s account?
There will only be one unique username and password assigned for each child. It is up to the child’s guardians to determine if they want to make the decision to confidentially share the account information to gain access to the child’s health records.
Are children who are known to be enrolled in foster care programs eligible to enroll?
Any child who is known to be in a foster care program will be excluded from being eligible to enroll due to privacy and confidentiality concerns for this group.
Can I print from the CHC Patient Portal?
Patients are able to print information from the portal. Anything you print from the patient portal is your responsibility. To protect your privacy, keep these papers safe. Do not leave printed materials out in a public area for others to view.
What do I do if I forget my username or password?
It is your responsibility to keep your username and password a secret. CHC is not responsible if you inadvertently misplace or lose your username or password and someone else uses the password and views your private information. CHC will never ask for your password. If someone calls and asks you for it, do not give them your password. In the event you forget your password, select “forgot your user ID” that is on the login section of the home page. You will be prompted to enter your e-mail address and answer the security question entered when you created your account. If you select “forgot your password” you will be prompted to enter your email address and answer the security question that you entered when your account was created. For security purposes, you will be emailed a verification link and asked to confirm your new password again in order to complete the password reset.
What do I do if I have trouble logging in?
In the event that you forget your password or have trouble logging in, you can go to the CHC main website at www.chcfl.org and find the Patient Portal link at the bottom of the home page. Click on the link and provide your contact information and request Technical assistance.