WEBSITE PRIVACY AND COOKIE POLICY
Effective Date: July 27, 2026
Community Health Centers, Inc. (“CHCFL,” “CHC,” “we,” “us,” or “our”) respects your privacy. This Website Privacy and Cookie Policy explains how we collect, use, disclose, and protect information when you visit www.chcfl.org, use features available through the website, or follow links from the website to services provided by CHCFL or other organizations.
1. Scope of This Policy
This policy applies primarily to information collected through CHCFL’s public website.
CHCFL is a healthcare provider subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other healthcare privacy laws. This policy does not replace CHCFL’s Notice of Privacy Practices, which explains how CHCFL may use and disclose protected health information and describes your rights concerning that information.
Information submitted through a secure patient portal, patient-registration system, appointment system, prescription-refill service, bill-payment service, medical-record system, telehealth platform, or other healthcare service may also be governed by CHCFL’s Notice of Privacy Practices and by additional notices presented through that service.
2. Information You Provide to Us
Depending on how you use the website, you may voluntarily provide information such as:
Your name;
Email address;
Telephone number;
Mailing address;
Preferred CHCFL location;
Preferred service or appointment type;
Appointment-request information;
Information included in questions, messages, complaints, or feedback;
Information submitted through patient forms;
Information submitted through an employment application;
Information submitted through donation or event-related features; and
Other information you choose to provide.
Please do not submit Social Security numbers, financial account credentials, detailed medical information, or other highly sensitive information through a general contact form or ordinary email unless the form specifically requests the information and is identified as an appropriate method for submitting it.
The website and general email addresses should not be used for medical emergencies. Call 911 or go to the nearest emergency department if you are experiencing an emergency.
3. Information Collected Automatically
When you visit the website, CHCFL and its service providers may automatically collect limited technical and usage information, including:
Internet Protocol address;
Browser type and version;
Device type;
Operating system;
Language settings;
Approximate geographic area;
Referring website or search engine;
Pages viewed;
Links or buttons selected;
Date and time of access;
Time spent on a page;
Website errors and performance information;
Cookie, browser, or device identifiers; and
Other information normally recorded in website and security logs.
We may use this information to operate, secure, maintain, troubleshoot, and improve the website, understand general website usage, evaluate outreach efforts, and protect CHCFL, its patients, employees, and website visitors.
4. Cookies and Similar Technologies
The website may use cookies, pixels, tags, local storage, web beacons, and similar technologies. Some of these technologies are placed by CHCFL, while others may be placed by service providers whose features appear on the website.
Cookies may be temporary and expire when you close your browser, or they may remain on your device for a defined period or until you delete them.
Strictly Necessary Technologies
Strictly necessary technologies support functions such as:
Website security;
Network management;
Load balancing;
Fraud prevention;
Form operation;
Accessibility;
Remembering privacy selections; and
Other functions required for the website to operate.
Because these technologies are necessary for the website to function, they may operate regardless of your optional cookie selections.
Functional Technologies
Functional technologies may support optional features such as:
Remembering website preferences;
Displaying interactive maps;
Playing embedded media;
Providing language or accessibility functions; and
Connecting visitors to externally hosted services.
Disabling these technologies may affect the operation of certain website features.
Analytics Technologies
CHCFL may use Google Analytics or related Google measurement services to understand general website usage and improve website content and performance.
Depending on configuration, analytics information may include:
Pages viewed;
Approximate location;
Browser and device information;
Referring source;
General page interactions;
File or link selections; and
Date and time information.
CHCFL does not intend to use analytics tools to collect names, medical-record numbers, form-field contents, detailed medical information, appointment details, or other information that directly identifies a patient.
CHCFL may disable optional analytics on selected patient-facing or transactional pages. However, external patient portals, scheduling services, forms, or other connected systems may use their own technologies and privacy practices.
Advertising and Campaign-Measurement Technologies
CHCFL may use limited advertising or campaign-measurement technologies provided by organizations such as Google, Meta, or LinkedIn.
These technologies may help CHCFL evaluate community-awareness, recruitment, fundraising, or public-information campaigns.
When active, these providers may receive technical and usage information such as:
Internet Protocol address;
Browser or device information;
Page address;
Referring source;
Cookie or device identifier; and
Information about an interaction with a webpage or advertisement.
CHCFL does not intend to disclose patient-form contents, detailed medical information, medical-record numbers, or appointment details to advertising platforms.
CHCFL may restrict or disable advertising technologies on selected patient-facing pages. Advertising technologies used by an external website after you leave the CHCFL website are controlled by that website and not by CHCFL.
Embedded Content
Pages may contain content provided by other organizations, including:
Google Maps;
Videos;
Social-media content;
Directions and location tools;
Job-listing or recruiting services;
Appointment services;
Patient portals;
Bill-payment services; and
Prescription-refill services.
When you view or interact with embedded content, the provider may receive information about your browser, device, IP address, referring page, or interaction in accordance with its own privacy policy.
5. Your Cookie Choices
CHCFL may provide an on-site cookie notice or privacy controls that allow visitors to accept or decline certain optional technologies.
Strictly necessary technologies may continue to operate because they are required to provide, secure, or maintain the website.
You may also manage cookies through your browser settings. Most browsers allow you to:
Review stored cookies;
Delete cookies;
Block some or all cookies;
Receive a warning before cookies are stored; or
Limit cross-site tracking.
Blocking or deleting cookies may cause certain website features to operate incorrectly.
A previously made cookie choice may need to be selected again if you delete your browser cookies, change browsers, use a different device, or visit the website in private-browsing mode.
6. How We Use Information
CHCFL may use information collected through the website to:
Provide information or assistance you request;
Respond to questions, feedback, complaints, and support requests;
Route appointment or service requests;
Process authorized patient forms;
Connect you with a patient portal or other healthcare service;
Operate, maintain, and improve the website;
Diagnose technical errors;
Improve navigation, content, accessibility, and website performance;
Understand general website usage;
Evaluate public-awareness, community-outreach, recruitment, or fundraising efforts;
Protect against fraud, misuse, security incidents, and unlawful activity;
Manage employment and recruiting activities;
Maintain appropriate business records;
Comply with legal, regulatory, contractual, accreditation, and reporting requirements;
Establish, exercise, or defend legal claims; and
Protect the safety, rights, and property of CHCFL and others.
When information becomes protected health information maintained by CHCFL, CHCFL will handle it in accordance with its Notice of Privacy Practices and applicable healthcare privacy laws.
7. How We Disclose Information
CHCFL may disclose information collected through the website to the following categories of recipients.
Website and Technology Service Providers
We may provide information to organizations that assist with:
Website hosting;
Content delivery and caching;
Cybersecurity;
Website maintenance;
Analytics;
Forms;
Email delivery;
Maps and location services;
Scheduling;
Patient portals;
Bill payment;
Prescription refills;
Recruitment;
Donations; and
Other website operations.
These providers may process information as necessary to perform services for CHCFL, subject to applicable agreements and legal requirements.
CHCFL Personnel and Healthcare Operations
Information may be provided to authorized CHCFL employees, locations, providers, contractors, or departments when necessary to respond to a request, coordinate services, conduct healthcare operations, or perform other authorized activities.
Connected Healthcare Services
When you select a link or service involving appointments, patient forms, prescription refills, bill payment, medical records, telehealth, or a patient portal, information may be submitted directly to the organization operating that service.
The destination service may display its own privacy notice and terms.
Legal, Regulatory, and Safety Purposes
We may disclose information when we reasonably believe it is necessary to:
Comply with applicable law or regulation;
Respond to a court order, subpoena, warrant, or other legal process;
Respond to an authorized government request;
Meet regulatory, accreditation, or reporting obligations;
Investigate fraud, security incidents, or unlawful activity;
Enforce website policies or agreements;
Protect the safety, rights, or property of CHCFL or another person; or
Establish, exercise, or defend legal claims.
Organizational Transactions
If CHCFL is involved in a reorganization, consolidation, transfer, financing, or similar organizational transaction, relevant information may be disclosed as permitted by law and subject to appropriate protections.
8. Protected Health Information
Information submitted through the public website is not automatically protected health information in every circumstance.
Information may become protected health information when it identifies or can reasonably identify an individual, relates to healthcare, and is created, received, transmitted, or maintained by CHCFL in its capacity as a healthcare provider.
Examples may include information submitted through:
An appointment or registration process;
An authorized patient form;
A secure patient portal;
A medical-record request;
A prescription-refill process;
A telehealth service; or
Another system used to provide or coordinate healthcare.
CHCFL’s Notice of Privacy Practices describes:
How CHCFL may use and disclose protected health information;
Your rights concerning health information;
How to request records or corrections;
How to request restrictions or confidential communications;
How to obtain an accounting of certain disclosures; and
How to file a healthcare privacy complaint.
9. External Websites and Services
The website contains links to websites and systems operated by other organizations.
Examples may include:
Patient portals;
Appointment systems;
Bill-payment platforms;
Prescription-refill services;
Medical-record services;
Maps;
Employment platforms;
Donation services;
Social-media websites; and
Government or community resources.
When you leave the CHCFL website, the privacy policy and terms of the destination website apply. CHCFL does not control every external website and is not responsible for its independent privacy, security, availability, or content practices.
You should review the privacy notice of an external service before submitting information.
10. Information Security
CHCFL uses administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, loss, or disclosure.
Safeguards may include:
Access controls;
Encryption;
Network protections;
Security monitoring;
Software updates;
Vendor oversight;
Employee training;
Backup procedures; and
Incident-response processes.
No website, internet transmission, network, or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information online and avoid submitting sensitive information through unsecured devices or public networks.
11. Information Retention
CHCFL retains website information for as long as reasonably necessary to:
Fulfill the purpose for which it was collected;
Respond to requests;
Provide or coordinate services;
Operate and secure the website;
Maintain appropriate records;
Comply with legal, regulatory, contractual, healthcare, or accreditation requirements;
Resolve disputes; and
Enforce agreements or policies.
Retention periods vary depending on the type of information, the system involved, and applicable requirements.
When information is no longer reasonably required, CHCFL may delete, anonymize, aggregate, or securely archive it as permitted by law.
Information incorporated into a patient’s healthcare record may be retained according to CHCFL’s medical-record retention requirements.
12. Children and Minors
CHCFL provides healthcare services to children and families.
A parent, legal guardian, or other authorized representative may use appropriate website features or connected patient systems on behalf of a minor.
The public website is not designed to solicit personal information directly from children without the involvement of a parent, guardian, or other legally authorized person, except as permitted by law and appropriate for the healthcare service involved.
Information concerning a minor that is submitted in connection with healthcare services will be handled according to applicable law and CHCFL’s Notice of Privacy Practices.
13. Your Choices and Privacy Rights
Depending on the circumstances, your state of residence, and applicable law, you may have rights concerning certain personal information, including the right to request:
Access to certain information;
Correction of inaccurate information;
Deletion of certain information;
Information about certain disclosures; or
Restriction of certain uses.
These rights may not apply in every situation and may be limited by healthcare-record requirements, legal obligations, security needs, nonprofit exemptions, or other exceptions.
Requests concerning protected health information should be made according to CHCFL’s Notice of Privacy Practices.
Requests concerning ordinary website information may be submitted to CHCFL’s Privacy Officer using the contact information below. CHCFL may need to verify your identity and authority before completing a request.
14. Do-Not-Track and Browser Preference Signals
Some browsers transmit “Do Not Track” or other privacy preference signals.
Because there is not a single universally accepted standard governing every browser signal, the website may not respond to every Do-Not-Track signal.
Where applicable law requires CHCFL to recognize a particular legally valid privacy preference signal, CHCFL will seek to process that signal as required.
You may also use available website cookie controls or your browser settings to manage optional technologies.
15. Website Content and Medical Information
Information presented on the public website is provided for general informational purposes. It is not intended to replace professional medical advice, diagnosis, or treatment.
Do not disregard or delay seeking professional medical advice because of information on the website.
The availability of information about a service, provider, location, treatment, insurance plan, or appointment does not guarantee that the service is appropriate, available, covered, or medically necessary in a particular situation.
Call 911 or seek immediate medical attention in an emergency.
16. Changes to This Policy
CHCFL may update this Website Privacy and Cookie Policy to reflect changes in:
Website features;
Technology;
Service providers;
Privacy practices;
Security practices; or
Legal and regulatory requirements.
The updated policy will be posted on this page with a revised effective date.
Material changes may also be communicated through an additional website notice or another appropriate method.
17. Contact Us
Questions or concerns about this Website Privacy and Cookie Policy may be directed to:
Seth Rosenblatt, Privacy Officer
Community Health Centers, Inc.
110 South Woodland Street
Winter Garden, Florida 34787
Telephone: 407-905-8827, extension 1401
Email: s.rosenblatt@chcfl.org
General website questions may also be sent to:
Do not use these email addresses for a medical emergency or other urgent medical need. Call 911 or seek immediate medical attention in an emergency.