The patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.
Accessing the Portal
Using a secure username and password, patients can view health information such as their Visit Summary, Labs and Billing Statements. Patients will also be able to request, reschedule or cancel an appointment from the patient portal as well as request PHR/PHI. Use the link below to access your patient portal.
If you are a new user to the patient portal, before you begin, you will need to setup your account. This painless process is a few short steps and should only take a couple of minutes. Click the link below and follow the directions as listed.
Patient Portal Questions
If you’re having trouble with the patient portal or just would like more information on it, please use the form below to request help.
Frequently Asked Questions
What is the patient portal?
A patient portal is a secure method for patients to access, communicate and receive information related to their electronic health record (EHR) online. Patients who are web enabled may access the portal securely with their username and password. The Patient Portal is an easy way to get in touch with your care team. It is a secure, internet application that allows you to:
- Access to visit summaries from each encounter at CHC.
- Access to personal health information contained within the EHR including information about labs, diagnoses, medications, immunizations, family medical histories and treating provider.
- Request information such as an appointment with a CHC provider, or reschedule or cancel an existing appointment.
How can I get a Patient Portal account?
All you need is a current email address. At your next appointment, ask a staff member to enroll you in the Patient Portal.
Why should I use the Patient Portal?
Sometimes, it isn’t convenient to call your care team. Other times, you may have a non-urgent question and think an appointment isn’t needed. With the Patient Portal, you can review visit summaries, results and appointment information on-line at your convenience.
How do I get to the Patient Portal?
A CHC staff member will enroll you and activate you as web enabled in our system. They will provide you with instructions for how to log on to the patient portal via the Internet. It is as simple as clicking the “login” button and typing the username and password that is provided.
How do I know my health information is safe?
CHC has made significant investments to secure your information. We currently meet all regulatory requirements for security of our network and data. Information on the Patient Portal is protected as part of your electronic health record.
Can I use the Patient Portal if I have an urgent need?
The portal is to be used for obtaining general information about your healthcare. It is not to be used for urgent questions or emergency situations that require contacting your healthcare team.
Can I sign my whole family up to be enrolled in the CHC Patient Portal program?
Currently we are enrolling individuals from newborn to the age of 11 and individuals who are 18 years or older.
Is the sign up the same for children and adults?
All that is needed to set up any eligible individual is a current email address. Each account will have a unique user name, so parents of children can use their email address to set up the account or use a separate email of their choice to set up the child account.
What happens if a child has multiple guardians that need access to a child’s account?
There will only be one unique username and password assigned for each child. It is up to the child’s guardians to determine if they want to make the decision to confidentially share the account information to gain access to the child’s health records.
Are children who are known to be enrolled in foster care programs eligible to enroll?
Any child who is known to be in a foster care program will be excluded from being eligible to enroll due to privacy and confidentiality concerns for this group.
Why are individuals between the age of 12 and 18 not granted patient portal accounts?
This is a standard that has been set to protect the privacy and confidentiality of this adolescent group. When an active CHC patient who has an existing patient portal account turns 12, the portal account will be deactivated within 30 days of their 12th birthday.
Can I print from the CHC Patient Portal?
Patients are able to print information from the portal. Anything you print from the patient portal is your responsibility. To protect your privacy, keep these papers safe. Do not leave printed materials out in a public area for others to view.
What do I do if I forget my username or password?
It is your responsibility to keep your username and password a secret. CHC is not responsible if you inadvertently misplace or lose your username or password and someone else uses the password and views your private information. CHC will never ask for your password. If someone calls and asks you for it, do not give them your password. In the event you forget your password, select “forgot your user ID” that is on login section of the home page. You will be prompted to enter your e-mail address and answer the security question entered when you created your account. If you select “forgot your password” you will be prompted to enter your email address and answer the security question that you entered when your account was created. For security purposes, you will be emailed a verification link and asked to confirm your new password again in order to complete the password reset.
What do I do if I have trouble logging in?
In the event that you forget your password or have trouble logging in, you can go to the CHC main website at www.chcfl.org and find the Patient Portal link at the bottom of the home page. Click on the link and provide your contact information and request Technical assistance.